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SAMPLE FORM
NON AWARD COURSE FOR REFUND PURPOSE
FOR MQA REGISTERED TRAINING INSTITUTION (RTI)
1.IDENTIFICATION AND CONTACT DETAILS
BRN:
C20047418
Name of Registered Training Institution (as registered with MQA):
John and Sons
Tel (office):
4189046
Tel (mobile):
57292027
Name of contact person (can be either Manager or Programme Officer as listed at MQA):
Surname
Johnson
Firstname
John
E-mail address (for all correspondences from HRDC):
johnson741@yahoo.com
2.COURSE TITLE
Course Title:
Effective Customer Communication
(Note: Course title on Certificate of Attendance/Letter of Attestation should be the same as above)
3. COURSE DETAILS
Learning Outcome 1
Learn to adjust own communication approach based on need and situation
Learning Outcome 2
Listen actively and effectively
Learning Outcome 3
Become a more effective communicator through the use and application of practical tools
Course Outline
No. Of Contact hours
Trainer NIC Number
Main Topics
Sub Topics
Getting to know yourself -choice
"1.1 What is your personality type? 1.2 What are your communication preferences? 1.3 What are your communication tendencies?"
2
J204576567846
Making allowance for others choice
2.1Consider your approach: 2.2 What is the receiver's choice? 2.3 What type of message are you delivering?
2
J204576567834
Paraverbal Communication Skills
3.1 The Power of Pitch 3.2 The Truth about Tone 3.3 The Strength of Speed
2
J204567567834
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4. Course Fee
Course Fee per participant (Rs)
6000
(i) Trainer cost per participant Rs
900
(ii) Registration and exams fee Rs
5. DOCUMENTS TO BE SUBMITTED
Copy of valid Certificate of Registration of Training Institution
Duly signed agreement with trainer(s)
6. Trainer Profile
(Please fill in the fields below for each indicated trainers as mentioned in the course details section.)
Trainer 1 profile
NIC Number
J204576567846
First Name
John
Last Name
Johnson
Mobile Number
57292027
Email Address
johnson741@yahoo.com
Qualification
MBA
Relevant Training Experience
2016-2020 RTI training centre; delivered training in effective communication
Employment Experience
2016-2017 HR Manager
Trainer 2 profile
NIC Number
J204576567834
First Name
Jane
Last Name
Johnson
Mobile Number
57292025
Email Address
janejohnson@yahoo.com
Qualification
HSC
Relevant Training Experience
2007-2020-delivered training in communication skills
Employment Experience
Trainer at Communicators Co Ltd
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7. GENERAL NOTES & ATTACHMENTS
This form is applicable to MQA registered Training Institutions intending to offer non-award courses locally.
Incomplete, inadequate or inaccurate submission of the form may result in the form being rejected.
The HRDC reserves the right to seek additional information/documentation from the Registered Training Centre.
It is an offence to give false information or to conceal any relevant material information in this form.
8. DECLARATIONS
We declare that:
The Trainer is competent to deliver the training as per the skills needs of the organisation; and
The facts stated in this form and the accompanying information are true and correct to the best of our knowledge and that I have not withheld/distorted any material fact.
AGREE & SUBMIT
